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    London First

    Crisis Response Journal


  • :: Conference Agenda

    08.30   Registration
    09.15   Welcome Introduction and outline of the day - Paul Nunn, Head, Exposure Management, Lloyd's Franchise Performance, Lloyd's of London
    09.25   Chair of the Day opens event: Emily Landis Walker, Counsel Member, Private Sector Senior Advisory committee, US Department of Homeland Security, and former 9/11 Commission Member.
    09.30   Keynote Address: The Pitt Review - help shape the future. An examination of the interim report by Sir Michael Pitt, along with an exclusive discussion and preview of the final report, focusing on business preparedness, with a definite look forward as to what the imminent review  holds for the business community.
    Delegates will be invited to help shape the future as all the proceedings and conclusions will be fed to the Pitt Review team, a member of which will be on hand to take questions and respond to the dialogue generated.
    Session One - Setting the Scene
    09.45   Keynote Address: Exploring business preparedness and Critical National Infrastructure (CNI) - Colin Berghouse the UK’s Flood Emergencies Capabilities Programme Workstream Manager. Mr Berghouse will speak about his work regarding the Pitt Report and its findings, together with consequence management, and CNI protection. Managers of CNI sites need to be aware of the consequences they have to prepare for –  they need comprehensive risk assessments, response and business continuity plans.  How do you determine the secondary and tertiary impacts that cause our business continuity and contingency plans to implode when the threat arrives?
    10.15   The British Standards approach to Business Continuity Management - Mina Patria - Risk Market Development Manager for BSI, will introduce BS 25999 within the BCM portfolio set in the wider context of an introduction to the standards and an overview of the accompanying portfolio of tools.  She will also provide an insight into ongoing work into standards to capture the whole area of  risk, for example, the arrival of a Risk Standard in July 2008 and a Civil Contingencies Secretariat sponsored document on Crisis Management.
    10.45   Planning for major floods - an international case study: Ger Van Opstal, Veiligheidsregion Haaglande, will look at major flood event planning and preparations and what businesses in a large city can expect. Using the Netherlands' experience as a case study, Mr Van Opstal will outline the need to motivate businesses into being prepared as well as examining the practical issues as regards flood preparation and planning.
    11.15   Networking Tea and Coffee
    11.45   Catastrophic flooding - testing London's response in an international exercise - Jeremy Azizs of the EU FloodCommand project, describes lessons learned from an EU-sponsored  multi-national exercise that featured a scenario revolving around widespread flooding of the UK's capital city. One key feature to emerge from this exercise is that businesses must be encouraged to have greater self reliance in times of emergency.
    12.15   Q & A
    12.30   Networking Lunch on Lloyd's Lower concourse and electronic news gathering- type TV interviews of event participants
    Session Two - View from the front line
    13.30   The Emergency Response and what can you expect for the future - Chief Fire Officer Paul Hayden outlines the capacities and likely capabilities of emergency responders. So you’ve done your comprehensive risk assessments, response plans and business continuity plans. But how do you integrate with the First Responder when the threat arrives, what are their capacities and capabilities to assist you? What are their legal duties? How can the business community better prepare for liaison and facilitation?
    14.00   Emergency preparedness: City resilience - What can businesses and industry prepare expect from the official response to catastrophic flooding? Chief Superintendent Simon Lewis of the Metropolitan Police's Emergency Preparedness Operational Command Unit, looks at emergency preparedness in London, with specific emphasis on evacuation and command issues. 
    14.30   Evacuation issues and the Private Sector - Emily Landis Walker, Counsel Member, Private Sector Senior Advisory committee, US Department of Homeland Security, and former 9/11 Commission Member, discusses the interaction between the public and private sector in evacuation, relocation and the return to normality
    15.00   Tea, Coffee, Champagne
    Session Three - A City prepared: Key actions and outcomes - Hosted by London First
    15.30   Exercising for severe weather online - Denica Lundberg, Project Manager at business membership association London First, describes how 300 businesses tested their continuity plans against the effects of severe weather in a recent exercise organised by London First and the Environment Agency. Focusing on people, communication and recovery, this presentation will highlight lessons learned drawn from the responses of those who took part in this exercise
    15.50   Managing a Crisis -  Chief Fire Officer Paul Hayden. CFO Hayden says:  “Business Continuity Management is a holistic management process that identifies potential impacts that threaten an organisation and provides a framework for building resilience.” We know organisations can be impacted by any number of unexpected challenges. Whether your organisation reacts appropriately and resolves the issues before they become a crisis will depend largely on the quality of your pre-planning and training, and the immediate decisions and actions taken by the local management team on the ground – would you have a 'Gold Command Team' to cope? Have you employed your current senior management staff for their experience in emergency management or to deliver your day to day business objectives? How do First Responders manage a crisis?

    Vox pops and televised feedback - Having had an ENG team in action during the day, we will also have enjoyable and participative live action feedback from delegates through 'vox pops' - a snapshot of these TV style interviews, will be on screen presented by SkyNews/BBC Correspondent - Hazel Westwood. And, facilitated by Hazel, you can put your views across and shape the key outcomes with the help of those who have experienced the front line. These key outcomes will be yours to take away and implement. 

    16.20   Q & A
    16.30   Closing comments and key outcomes
    Lloyd's of London
    16.40   Close of Conference